Delivery

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Shipping Delivery | The Vet Shed Online Pet Supplies Store Handling pet supply deliveries is one of our priorities here at The Vet Shed. We make sure that your pet product will be delivered to you safely & in good condition.

We believe that we offer the best freight rates, anyone charging less than us for postage is generally using non insured and untrackable mail and when you read their terms and conditions you will often find that they do not take any responsibility for damage or loss of goods in transit. For the dollar or two you might save on the postage you are putting yourself at risk of losing the order and your money. Shop with Vet Shed for complete peace of mind!

What are the different types of Shipping options?

All orders are sent via barcoded trackable mail and are insured.

Depending on your postcode there may be several options available to you. Courier, Eparcel Post or Express Post. Express post is via air and will generally always be the fastest. If there is no courier option at the checkout then we currently do not have a courier that services your postcode so you will only have the Australia post options available

Courier and eparcel are via road transport.

The website will calculate all postage charges for you according to the weight of your order, your delivery address and delivery options available to us. It will give you an accurate postage amount before any payment etc is required.

Any queries just give us a call 1300 735 995 we are here to help :)

FREE SHIPPING

Recieve FREE Shipping on all Australian orders that are over $150 and under 1kg!*

STANDARD SHIPPING

Cost of shipping depends on your location and the weight of the items in your cart! Shipping calculators are located under each product. All shipping costs will show to you in the checkout before you finalise your order

VACCINES SHIPPING

Vaccines incurr an additional postage fee to cover the express postage and the refrigiration of all vaccines.

EXPRESS SHIPPING

This is a Fast Express Post priority service. All orders insured and barcoded. Please note this service is not guaranteed next day delivery. If you require next day delivery please call us 1300 735 995.

* Force Majeure

The Vet shed shall not be liable for loss or damage resulting from any failure of performing the services due to an act of god, war declared or undeclared, acts of public enemy, riots, civil commotion, invasion, insurrection, sabotage, acts of restrait of any government, federal, stage or municpal action or regulation, fire, flood, hurricanes, tornados, accidents, epidemic or quarantine

INTERNATIONAL SHIPPING

Orders will leave our warehouse within 1-4 business days, from there delivery to countries outside Australia takes between 9-26 working days, depending on region.

What is the Delivery time to my location?

Delivery times will depend on the delivery method you select. Please note that the delivery times only include buisness days, weekends and public holidays are not included.

AUSTRALIA POST

Australia post delivery estimates once dispatched:
Please note that these estimates are not during peak times such as Xmas. During Peak times postage is likely to take longer

Location	Estimated Delivery Time	Post Codes
Sydney Metro	Up to 3 days	1000-1920, 2000-2239, 2555-2574 ,2740-2786
NSW Country	Up to 5 days	1921-1999,2240-2483,2500-2554, 2575-2599,2621- 2647,2649- 2714, 2716,2720-2730,2787-2880
Canberra Metro	Up to 4 days	0200-0299,2600-2620, 2900-2920
Melbourne Metro	Up to 4 days	3000-3210,3335-3341,3425-3443, 3750-3811,3910-3920,3926-3944, 3972-3978,3980- 3983,8000-8899
VIC Country	Up to 5 days	2648,2715-2716,2717-2719,2731- 2739,3211-3334,3342-3424,3444- 3749,3812-3909,3921- 3925,3945 3971,3979,3984-3999
Brisbane Metro	1-2 days	2484-2494,4000-4370,4373-4381, 4400-4405,4500-4580,4600- 4610, 4614-4618,9000-9919
QLD Near Country	Up to 3 days	2484-2494,4000-4370,4373-4381, 4400-4405,4500-4580,4600- 4610, 4614-4618,9000-9919
QLD Far Country	Up to 4 days	4724-4870,4872-4873,4877-4888, 9940-9998
QLD Far North	Up to 4 days	4724-4870,4872-4873,4877-4888, 9940-9998
Adelaide Metro	3-5 days	5000-5199,5800-5999
SA Country	Up to 6 days	5200-5749
Perth Metro	7-10 days	6000-6214,6800-6999
WA Country	8-12 days	6215-6723,675 up to 6762
WA Country Far	10-13 days	6725-6743,6765-6770
Tasmania	3-5 days	7000-7254,7258-7999
Tasmania Remote	13-17 days	7000-7254,7258-7999
Darwin	4-6 days	0800-0821,0823-0834
Alice Springs	6-9 days	0870-0871
NT Other	13-14 days	0822,0835-0869,0872-0879, 0880-0881* , 0882-0999

ARAMEX COURIERS

https://www.aramex.com.au/

Fastway Couriers delivery estimates once dispatched: Please note this does not include weekends or public holiday.This is week days.
Please note that these estimates are not during peak times such as Xmas. During Peak times postage is likely to take longer

State	City/Area	Estimated Delivery Time
QLD	Brisbane/Ipswich/Redland Bay	1/2 - 1 day
	Gold Coast	1/2 - 1 day
	Sunshine Coast	1/2 - 1 day
	Toowoomba	1/2 - 1 day
	Hervey Bay/Maryborough/Bundaberg	1 day
	Rockhampton/Capricorn Coast	1 day
	Mackay	1 day
	Townsville	2 days
	Cairns	2 days
	Queensland Near Country	Not Serviced
	Queensland Far Country	Not Serviced
NSW	Sydney	1 day
	Newcastle	1 day
	Gosford/Central Coast	1 day
	Wollongong	2 days
	Albury Wodonga	2 days
	Port Macquarie	1 day
	Tamworth	1 day
	Coffs Harbour	1 day
	Grafton/Lismore/Ballina/Byron Bay	1 day
	NSW Near Country	Not Serviced
	NSW Far Country	Not Serviced
ACT	Canberra	2 days
	Queanbeyan	2 days
VIC	Melbourne	2 days
	Geelong	3 days
	Bendigo	3 days
	VIC Country	Not Serviced
SA	Adelaide	3 Days
	Barossa Valley, McLaren Vale, Victor Harbor	3 Days
	Stirling, Aldgate, Mt Barker, Hahandorf	3 Days
	SA Near Country	Not Serviced
	SA Far Country	Not Serviced
WA	Perth	10 Days
	WA Country	Not Serviced
NT	Darwin	Not Serviced
	Alice Springs	Not Serviced
	NT Country	Not Serviced
TAS	Hobart	4 Days
	Launceston	4 Days
	Tasmania Country	Not Serviced

INTERNATIONAL SHIPPING
please contact us for international orders at the present time

The Website will calculate all postage charges for you according to the weight, your country and zip code. All postage charges are clearly displayed in the check out process before you need to fill out any payment details.

All international orders are sent Airmail and are insured

All Overseas orders will leave our warehouse within 1-2 working days (unless otherwise notified). Orders to overseas destinations take approx 10-14 business days (occasionally 3 weeks) to arrive at their destination unless otherwise notified.

Belgium
Canada
China
Croatia
Denmark
France
Germany
Hong Kong
Ireland
Korea, Republic of (South Korea)
Malaysia
Malta
Netherlands
New Zealand
Poland
Portugal
Singapore
Spain
Sweden
UK
United States of America

Force Majeure

Q. Where is my tracking number?

If you haven't yet received a tracking number, that means we're working on processing your order. Your tracking number will be sent via email as soon as your order leaves our warehouse.

Q. My tracking number isn't working?

Australia Post states 'An 'invalid tracking ID' could mean: *You’ve entered the wrong tracking number Please double-check your tracking number and make sure you’ve entered all digits correctly, in the right order. *The number isn’t recognised by our system * Your item might not have been scanned or entered into our system yet. Please wait at least 24 hours and then try again *There might sometimes be a delay in showing some track events for technical reasons

Due to the number of parcels Fastway picks up from us they may only scan the items once back at the depot, hence why a parcel may not be scanning when you check. Please wait at least 24 hours and then try again.

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